True Booths · ABN 49 802 127 185
Contact: truebooths@gmail.com
Terms version: 3 October 2026.
1. Your booking
The person booking must be 18 or older. Your written quote identifies the equipment, event date, hire window, inclusions and final customer price. Minimum hire is three hours unless a different arrangement is expressly agreed in writing. An enquiry or quote does not reserve a date. A temporary hold exists only when we explicitly confirm it, including its expiry. We confirm a booking in writing after the quote and terms are accepted, required payment is received and equipment and staffing are checked.
2. Deposit and payment
A $200 deposit secures a booking, capped at the total hire price. Payment is by card using the secure payment link we send you, or by bank transfer using the details we provide directly. For a bank-transfer balance, payment is due at least seven days before the event. If we agree a cash balance, it must be paid before assembly begins on the day.
For bookings accepted less than seven days before the event, the full amount is due within 48 hours of acceptance or before setup, whichever is earlier. The cancellation policy below and your rights under Australian Consumer Law still apply.
3. Your price and optional extras
Your quote confirms all agreed inclusions, travel, access charges and any applicable tax. Delivery is quoted from our Central Coast base for Central Coast, Newcastle and Sydney events. There is no assumed free-delivery zone based on Bella Photo Booths’ former location.
Additional event time is $280 per hour, subject to crew and equipment availability. Early setup outside the agreed window is $280 per hour. Both require agreement before the additional service is provided. Difficult access, stairs, parking or loading restrictions must be disclosed so any additional cost can be quoted in advance.
4. Cancellation or date changes
Send cancellation and postponement requests to truebooths@gmail.com with your booking reference. We acknowledge requests in writing. If you cancel at least 14 days before the event, the deposit is returned in full. If you cancel less than 14 days before the event, the deposit is retained, subject to applicable consumer rights and any circumstances requiring a different outcome by law. Amounts paid above the deposit are returned for services that will not be supplied, unless a separate lawful charge was expressly agreed.
A new date depends on equipment and crew availability. Any transfer, revised price or cancellation outcome must be agreed in writing; do not assume a booking has moved until we confirm it. If we cannot provide the agreed service, we will discuss an acceptable alternative or the applicable refund.
5. Venue, access and timing
We normally arrive 60–90 minutes before hire begins, with the final access time agreed for your venue. You must arrange venue permission, safe loading and access, suitable level space and an accessible power point within 1.5 metres of the agreed setup, or an alternative power arrangement approved in advance. A 360 booth needs additional clear space around the rotating arm. We confirm the footprint for your specific booth.
If a delay caused by us affects setup, we aim to provide the full agreed hire duration, subject to venue permission and practical limits. If venue or customer access delays setup, the agreed finish time normally remains unchanged. Where the full service cannot be delivered, we will discuss the appropriate remedy.
6. Safe operation and equipment
Guests must follow attendant instructions. We may pause the experience if unsafe conduct, overcrowding or conditions risk people or equipment. Outdoor use requires our agreement to shelter, weather, power and ground conditions; an indoor contingency may be required. Keep drinks and food away from equipment.
The organiser must take reasonable steps to prevent misuse. Responsibility for damage caused by the organiser or guests is assessed fairly using evidence and reasonable repair or replacement costs, allowing for the equipment’s condition. This does not make you responsible for normal wear, pre-existing defects or damage caused by us.
7. Equipment faults
We will work promptly to resolve a fault. If an equipment fault prevents the booked service for more than 30 minutes, we provide a proportionate refund for affected hire time or another remedy agreed with you. This does not limit any additional remedy required under Australian Consumer Law.
8. Photos, videos and artwork
Your quote confirms print quantities, digital sharing, artwork scope and delivery arrangements. Internet access can affect on-site sharing; we agree an alternative where needed. Please supply artwork you are authorised to use and approve layouts by the agreed deadline. We agree any gallery access and retention period separately.
Booking a booth does not give us blanket permission to use guest images in marketing. Promotional use is handled separately with appropriate permission. See our privacy notice for website and booking information handling.
9. Resolving a concern
Contact us promptly with your booking reference and the issue so we can investigate and seek a fair resolution. We aim to resolve concerns through good-faith discussion within 30 days. You remain free to seek assistance from NSW Fair Trading or pursue other rights available to you.
10. Your rights and agreed terms
Nothing in these terms excludes or restricts rights or guarantees that cannot lawfully be excluded under Australian Consumer Law. New South Wales law applies, subject to those rights. The version accepted with your booking applies to that booking; later website changes do not retrospectively change your agreement. Any variation must be agreed in writing.
Existing Bella Photo Booths bookings
These terms apply to new True Booths bookings. Existing Bella agreements are reviewed individually; their agreed terms are not automatically replaced by this page. Contact us with your reference.
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